Return & Refund Policy
At 69toys.in, we strive to ensure your satisfaction with every purchase. No returns accepted due to hygiene and personal safety reasons. If you are not completely satisfied with your purchase, you have the option to exchange the product under the following terms and conditions:
Exchange Policy
Time Frame
You may request an exchange within two days of receiving the goods, and the product must be returned within this time frame for the exchange to be processed.
Conditions for Exchange
Exchanges are available for products that are the faulty, or incorrectly shipped. The product must be returned in its original condition with all packaging and tags intact. Please note that the product's actual color might differ slightly from the displayed image and is not covered under the return policy.
Exchange Process
Return Shipping
You are responsible for shipping the product back to us for an exchange. Use a trusted and economical courier service for the return. We are not liable for any loss or damage during transit.
Shipping Costs
You must bear the shipping costs for returning the products. We will not cover these costs.
Customs Duties
We do not refund customs duties or taxes paid at the time of receiving the goods.
Care Instructions for Long-Lasting Use
To maintain the quality and longevity of our products, we recommend dry cleaning all items. Proper care ensures your attire remains in pristine condition for extended use.
Claiming Damaged Goods
In case of receiving damaged goods, a video recording of the unboxing is required as proof in order to claim a replacement or exchange.
Product Stock Issues
Out-of-Stock Products
If a product is out of stock, you can select an alternative product of the same value from our website. If the new product's price is higher, you will need to pay the difference.
Cash on Delivery (COD) Policy
Acceptance Required
If you opted for COD, you must accept the shipment. If you refuse delivery, you will be responsible for both shipping costs. We will provide you with details for payment of the shipping costs.
Refund Policy
At 69TOYS, we always aim to serve you with the best possible service and ensure smooth delivery of every order. However, to maintain fairness, hygiene, and operational efficiency, our Order Cancellation Policy is detailed below for your understanding.
1. Cancellation Before Dispatch:
If you decide to cancel your order before it has been dispatched or on the same day of placing your order, a 15% deduction will apply from the total order value.
This deduction covers payment gateway fees, packing, handling, and processing charges. The refund for eligible cancellations will be processed back to your original payment method within the standard time frame.
2. Cancellation After Order Processing:
If your order has already been processed or packed (on the same day or the following day), cancellation becomes difficult. In such cases, approval of refund or partial credit depends entirely on the 69TOYS management’s discretion.
We always try to help our customers, but please understand that once the packing and logistics process starts, we incur fixed operational costs.
3. Cancellation After Dispatch:
Once an order has been dispatched, refund is strictly not possible.
This is because after dispatch, several costs are already charged to us — including courier handling fees, packaging materials, shipping costs, and hygiene clearance.
For orders cancelled after dispatch, customers will receive a store credit for the remaining amount (after deductions).
Alternatively, you may contact our Customer Support Team for special cases — they will review your request and provide a final decision based on our internal review.
4. Hygiene & Safety Clause:
As our products fall under personal and hygienic care items, once dispatched, opened, or handled by the courier, they cannot be reused or resold.
This is to maintain the safety and hygiene of every customer and to comply with product safety regulations.
5. Refund Timelines:
If your cancellation is approved before dispatch, the refund will be processed within 7–10 business days.
Refunds are only issued to the original payment method used during checkout (no exceptions).
6. Customer Support Contact:
For any clarification or to raise a cancellation request, please contact our Customer Support Team via WhatsApp or email.
Our team will review your request, verify the order status, and provide the final confirmation as per policy.
Note: 69TOYS reserves the right to modify or interpret this policy at its discretion, based on special cases, operational limitations, or legal requirements.
Discretionary Returns
We reserve the right to refuse returns, exchanges, or store credits at our sole discretion based on the specific circumstances of each case.
Contact Us
For any questions or more information about returns and exchanges, please contact us at support@69toys.in.
Return Shipping Address
Please send returns to:
Twilight Enterprise
2nd Floor, Westfirld Square,
Vesu Main Road, Vesu
Surat 395007, Gujarat, India.
By purchasing from our website, you acknowledge that you have read, understood, and agree to our return and exchange policy.