Return & Refund Policy

At 69toys.in, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, you have the option to exchange the product under the following terms and conditions:

Exchange Policy

Time Frame

You may request an exchange within two days of receiving the goods, and the product must be returned within this time frame for the exchange to be processed.

Conditions for Exchange

Exchanges are available for products that are the faulty, or incorrectly shipped. The product must be returned in its original condition with all packaging and tags intact. Please note that the product's actual color might differ slightly from the displayed image and is not covered under the return policy.

Exchange Process

Return Shipping

You are responsible for shipping the product back to us for an exchange. Use a trusted and economical courier service for the return. We are not liable for any loss or damage during transit.

Shipping Costs

You must bear the shipping costs for returning the products. We will not cover these costs.

Customs Duties

We do not refund customs duties or taxes paid at the time of receiving the goods.

Care Instructions for Long-Lasting Use

To maintain the quality and longevity of our products, we recommend dry cleaning all items. Proper care ensures your attire remains in pristine condition for extended use.

Claiming Damaged Goods

In case of receiving damaged goods, a video recording of the unboxing is required as proof in order to claim a replacement or exchange.

Product Stock Issues

Out-of-Stock Products

If a product is out of stock, you can select an alternative product of the same value from our website. If the new product's price is higher, you will need to pay the difference.

Cash on Delivery (COD) Policy

Acceptance Required

If you opted for COD, you must accept the shipment. If you refuse delivery, you will be responsible for both shipping costs. We will provide you with details for payment of the shipping costs.

Refund Policy

Payment Gateway Fees

If you paid via PayPal or any payment gateway, a 15% fee of the total order amount will be deducted for payment gateway charges. The remaining amount will be refunded to your original payment method.

Order Cancellation

A 15% fee of the total order value will be deducted in case of any order cancellation.

Return Time Frame

You must return the product within two days of receiving the goods. Refunds will be processed within two days after we receive the returned product in its original condition. Refunds will be credited within two days after we receive the returned product to original payment method

Discretionary Returns

We reserve the right to refuse returns, exchanges, or store credits at our sole discretion based on the specific circumstances of each case.

Contact Us

For any questions or more information about returns and exchanges, please contact us at 69toys.in@gmail.com.

Return Shipping Address

Please send returns to:

69toys.in
2nd Floor, Shop 218,
Shivalik, Dabholi Gam Road,
Surat 395004, Gujarat, India

 

By purchasing from our website, you acknowledge that you have read, understood, and agree to our return and exchange policy.